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This comprehensive satisfaction study combines all the moments of truth with the customer assigning them weight and generating the lines of action to follow.
Its origin is the measurement of satisfaction and loyalty conducts to translate them into levels of relationship with the customers. It uses de NPS ( Net Promoter Score) as a key indicator and it potentiates it with the use of special statistical analysis. Having a reference norm readily available that allows the comparison and the benchmark, it provides powerful recommendations against the competition or against other industries that are reference in customer satisfaction.
Our job is to help you transform the moments of truth with your consumers into memorable experiences that directly impact your business results and that provide you with strong, healthy, long term relationships with your customers.